Usually this problem is caused by wireless strength or Internet speed issues. UMC requires consistent bandwidth of 1600 kbps (or 1.6 mbps) or above. If you are experiencing issues with buffering or stuttering, please try the following troubleshooting tips:
- Turn off your device for at least one minute and then power back up.
- Connect your device directly to the router via Ethernet cable.
- Disconnect other devices from your network.
You can also check with your Internet provider to see if your capabilities can be improved. If bandwidth is not an issue, then please use the contact us form to fill out a ticket, which will send us a diagnostic report that we can use to help resolve the issue.
For tips on troubleshooting specific devices, check out these articles: