GENERAL FAQs 12

• How much does UMC – Urban Movie Channel cost?
• How many videos can I watch in a month?
• How often are movies added?
• Where is UMC available?
• Are there closed captions or subtitles available on UMC – Urban Movie Channel programs?

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Billing and Account info 11

• What do I get with my UMC – Urban Movie Channel subscription?
• How do I renew my subscription?
• How do I cancel?
• How can I manage my UMC account details?
• How do I apply a code to my UMC account?

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FREE TRIAL FAQs 5

• Am I able to try it before I buy it?
• If this is a free trial then why is there a charge on my credit card statement?
• Why do you require a credit card from me for a free trial?
• How do I cancel the free trial before I get billed?
• Why won’t you accept my email address for a new account?

STREAMING PERFORMANCE FAQs 3

• I’m having a problem getting the program to play. It keeps buffering, stopping and starting, and just won’t play smoothly. How can I fix this?
• What are the system requirements for UMC – Urban Movie Channel?
• How do I turn up the volume on UMC – Urban Movie Channel?

DEVICE FAQs 5

• When will there be a UMC – Urban Movie Channel app available?
• Am I able to watch UMC – Urban Movie Channel on my television set?
• How do I watch UMC – Urban Movie Channel on my tablet device?
• Why doesn’t my Android tablet play UMC – Urban Movie Channel?
• How do I scroll through the collections at the bottom of the home page on my desktop?

Apple TV/iOS 14

• How do I set up my Apple TV?
• How do I add the UMC channel to my Apple TV?
• How do I add the UMC channel to my iPad or iPhone?
• I purchased my membership via iTunes. How do I manage or cancel my account?
• How do I update the UMC app?

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Android 5

• How do I add the UMC channel to my Android device?
• I purchased my membership via Google Play. How do I manage or cancel my account?
• How do I enable captions on my Android device?
• Streaming issues on Android devices
• I purchased my membership via Google Play. How do I watch on other devices?

ROKU 10

• What is Roku?
• How do I set up my new Roku player?
• How do I add the UMC channel to Roku?
• I purchased my membership via Roku. How do I manage or cancel my account?
• I purchased my membership via Roku. How do I watch on other devices?

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PC/MAC 3

• What browsers does UMC support?
• How do I enable captions on my PC or Mac?
• Can I connect my PC or Mac to my TV?

Fire TV 8

• How do I add the UMC app to my Fire TV/Fire TV Stick?
• How do I enable captions on the Amazon Fire TV app?
• Do I need to be an Amazon Prime member to access the Amazon Fire TV/Fire Stick App?
• What's the difference between the UMC add-on subscription for Prime members and the Amazon Fire TV app?
• How do I manage or cancel my UMC subscription if I signed up through the Amazon Fire TV app?

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Audio/Video Playback 3

• UMC videos are buffering
• UMC videos are not playing
• I'm signed in but I'm only seeing clips and trailers

Chromecast 2

• What is a Chromecast?
• Can I watch UMC with Chromecast?

Log In/Password/Sign Up Issues 4

• I forgot my password
• I didn't receive my new password/the new password is not working
• I'm only seeing clips and trailers
• I'm having trouble logging into my account. What do I do?

Gifting 2

• How do I give an UMC membership as a gift?
• How do I redeem my UMC gift code?