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Welcome to the Help Center
Example: “captions” or “password”
Update
Roku users - 04/12/2019:
Some Roku users are experiencing issues with the search function. We’re aware of the problem and will have a fix soon. In the mean-time, please use the Browse function to locate a show. Thank you for your patience!
Announcements
1
UMC is going ALLBLK. What Does That Mean?
GENERAL FAQs
12
How much does UMC cost?
How many videos can I watch in a month?
How often are movies added?
See all 12 articles
Billing and Account info
16
What do I get with my UMC subscription?
How do I renew my subscription?
How do I cancel?
See all 16 articles
FREE TRIAL FAQs
5
Am I able to try it before I buy it?
If this is a free trial then why is there a charge on my credit card statement?
Why do you require a credit card from me for a free trial?
See all 5 articles
STREAMING PERFORMANCE FAQs
3
I’m having a problem getting the program to play. It keeps buffering, stopping and starting, and just won’t play smoothly. How can I fix this?
What are the system requirements for UMC?
How do I turn up the volume on UMC?
DEVICE FAQs
5
When will there be a UMC app available?
Am I able to watch UMC on my television set?
How do I watch UMC on my tablet device?
See all 5 articles
Apple TV/iOS
14
How do I set up my Apple TV?
How do I add the UMC channel to my Apple TV?
How do I add the UMC channel to my iPad or iPhone?
See all 14 articles
Android
5
How do I add the UMC channel to my Android device?
I purchased my membership via Google Play. How do I manage or cancel my account?
How do I enable captions on my Android device?
See all 5 articles
ROKU
10
What is Roku?
How do I set up my new Roku player?
How do I add the UMC channel to Roku?
See all 10 articles
PC/MAC
3
What browsers does UMC support?
How do I enable captions on my PC or Mac?
Can I connect my PC or Mac to my TV?
Fire TV
8
How do I add the UMC app to my Fire TV/Fire TV Stick?
How do I enable captions on the Amazon Fire TV app?
Do I need to be an Amazon Prime member to access the Amazon Fire TV/Fire Stick App?
See all 8 articles
Audio/Video Playback
3
UMC videos are buffering
UMC videos are not playing
I'm signed in but I'm only seeing clips and trailers
Chromecast
2
What is a Chromecast?
Can I watch UMC with Chromecast?
Log In/Password/Sign Up Issues
4
I forgot my password
I didn't receive my new password/the new password is not working
I'm only seeing clips and trailers
See all 4 articles
Gifting
2
How do I give an UMC membership as a gift?
How do I redeem my UMC gift code?
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